An extension of your ministry
All plans include 24/7 live answering from real people.
Our Knack
At Queue Answered, our knack for exceptional customer service is the heartbeat of our mission. Our CEO, witnessing the urgent need for communication among parishioners during the global pandemic, identified a gap in support for local church communities. This observation sparked the creation of a service that is not only affordable but also immensely beneficial for even the smallest ministries. Queue Answered was born from the desire to bridge the gap between churches and their congregations, ensuring that no one feels isolated or unheard during challenging times. We are dedicated to providing a lifeline for those who seek connection, guidance, or simply someone to talk to.
Our commitment to excellence shines through in every call we handle. We believe that every interaction should feel personal, not transactional. When your parishioners reach out, we want them to feel like they’re speaking to a familiar friend rather than a stranger on the other end of the line. Our approach centers around an in-house calling model, where our dedicated agents work in a focused environment—free from home distractions like barking dogs or noisy backgrounds—ensuring that your community receives the utmost attention and care. This traditional method enhances the quality of service we provide, allowing us to maintain the warm, personable touch that is essential in ministry.
From 24/7 receptionist services to customized follow-up calls for first-time visitors, welfare checks for members, and timely communication during emergencies, we offer a wide array of services tailored to the unique needs of your church. Our project managers take the time to understand your specific requirements and craft personalized greeting scripts that reflect your church's values and mission. Even in the face of future pandemics or crises, we remain fully prepared to adapt and provide virtual support, ensuring that every call from your parishioners is answered—always prioritizing their needs. At Queue Answered, we are not just a service; we are an extension of your ministry, dedicated to fostering community and connection.
Our Process
Inquire
Engaging with our services starts with a simple inquiry via phone, email, or in-person at events. Our goal is to understand your needs by asking relevant questions and listening actively. This step is essential for establishing a productive relationship and ensuring we provide assistance aligned with your objectives.
Consultation
Once we understand your needs, a project manager will schedule a consultation to create a plan that meets your goals. We'll develop custom scripts for our receptionist to enhance interactions with your parishioners, improving communication and strengthening your community. After scripting, we will engage our techs to start the setup process!
Setup
Our project managers collaborate with our tech team to implement your customized scripting, new telephone number, and additional assets from your consultation. The setup takes about 3-4 weeks, depending on your plan's complexity. This teamwork ensures your project is tailored to your needs while integrating all components smoothly. Our dedicated teams aim to deliver high-quality results on time, enabling you to focus on your core business objectives.
Preview
In the final phase of our process, we conduct a soft deployment, allowing you and your leadership team to evaluate the system for up to two weeks. During this preview period, you can request unlimited modifications, including changes, enhancements, or additional resources, and even a complete plan overhaul if necessary. After this evaluation, we will proceed to full deployment, at which point your two-year contract will be activated, ensuring the necessary support and resources for a successful implementation.
DEPLOYMENT
This is the most crucial stage in our process. During this phase, we send out a mass email and text message to your parishioners, notifying them of your new contact number for your ministry! It’s that simple! Once your number is active and your account transitions to deployment, the calls can begin! In the first 90 days, we will provide all of our Welfare services at no cost to you on a scaled-down basis; this is designed to boost your call volume and make it easier for your members to reach out. Keep in mind, you won’t need to abandon your existing direct number; we highly recommend that you continue to use your regular number for business matters to ensure that your business contacts have your direct line. Deployment is immediate and will occur without delay as soon as you and your leadership team approve the setup after the preview phase.
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